Privacy Policy

Effective Date: 8/13/2025
Last Updated: 8/13/2025

Silverbrook Farms (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase through our online store powered by WooCommerce and Stripe. This policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following categories of information:

  • Personal Information You Provide
    • Name
    • Billing and shipping address
    • Email address
    • Phone number
    • Order details
  • Payment Information
    Payment details are processed securely via Stripe and are never stored on our servers. Stripe may collect and store certain information in accordance with their own privacy policy.
  • Account Information
    If you create an account, we store your username, email address, password (encrypted), and order history.
  • Technical Data
    • IP address
    • Browser type and version
    • Device type
    • Pages you visit and time spent on our site
    • Cookies and tracking technologies (see Section 4)
  • Optional Information
    Any details you share with us through contact forms, surveys, or customer service requests.

2. How We Use Your Information

We process your information for the following purposes:

  • To process, fulfill, and deliver your orders
  • To communicate with you regarding your purchase or inquiries
  • To send promotional emails or newsletters (with your consent)
  • To improve our website and services
  • To prevent fraud and maintain site security
  • To comply with legal obligations

Legal Bases for Processing (GDPR):

  • Performance of a contract (order processing)
  • Your consent (marketing communications)
  • Legitimate interests (website analytics, fraud prevention)
  • Compliance with legal obligations

3. Sharing Your Information

We only share your information with trusted third parties:

  • Service Providers:
    • WooCommerce (e-commerce platform)
    • Stripe (payment processing)
    • Shipping carriers (order delivery)
    • Email marketing platforms (if you subscribe)
  • Legal Compliance:
    • We may disclose your information if required by law, subpoena, or court order.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyze site performance and traffic patterns

You can manage or disable cookies in your browser settings. Some parts of the site may not work properly without them.

5. International Data Transfers (GDPR)

If you are located in the European Economic Area (EEA), your information may be transferred outside the EEA for processing. When we transfer your data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission).

6. Your Privacy Rights

Under GDPR (EU/UK Customers) You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data (“Right to be Forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (for marketing)

Under CCPA (California Customers) You have the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of your personal information (with certain exceptions)
  • Opt out of the sale of your personal information (we do not sell data)
  • Receive equal service and price even if you exercise privacy rights

To exercise your rights, contact us at farm@silverbrook.us. We will verify your request before processing it.

7. Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, and comply with legal and tax obligations.

8. Security

We use secure server technology (SSL) to protect your information during transmission. Payment details are processed by Stripe, which is PCI DSS Level 1 certified. We never store full payment card details.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact: Silverbrook Farms 1770 West 4000 North St Fillmore, UT 84631 Email: farm@silverbrook.us Phone: 435-704-6606